Disambiguation

MA3 found with long lists of partial matches, users felt they needed to
read them
all, Some expressed annoyance that they could not correct their mistake on
the
same page and had to navigate back in order to enter new input.

MA2 found particular confusion around the number of results at
disambiguation in
TSE. Users not expecting this screen, not understanding what to do, then
feeling
they had to scroll down to read all the options in a window that was too
small.

MA1 found TfL – address confirmation utility difficult to understand

MA2 found in NI (2/6) who were older users failed to spot that the screen
to
confirm locations was different from the previous one. One said "nothing
much is
happening... I will submit again". One of the older users became so
distressed
that their test was abandoned.

MA3 recommend reducing the number of closely matched choices

Go on to Entering time