Entering place information

MA3 found WM most liked place entry TSE the worst.

MA1 found Users need to understand what type of place description the
website
will recognise.

MA2 found tourist attractions are valid entry but not listed in the prompt.

MA2 found TSE(or was it TfL? - CHECK) only (1/6) user was confident in
selecting
the appropriate search terms.

MA2 found in TfL there was confusion over the two text boxes with (1/6)
user
entering text in wrong box.

MA2 found 18/24 did not immediately realise that search terms would be
recognised
and some even went to other sites to try and clarify.

MA3 experts commended the WM Travel from and Travel to labels.

MA3 found the TSE map feature for finding start and end was not noticed by
any users.

MA3 found in NI there was frustration at the lack of postcodes or limited
alternative names. High Street Belfast not returning Belfast high Street
as top
match. All extending user times.

MA3 found in Tfl More than one input box confusing. Several users entered
their
destination in the station box.

MA3 recommend auto detecting the nature of location input, to avoid user
having
to specify

MA2 recommend Dynamic completion of text entry

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